Careers

Join us and become part of a team of successful innovators.

We Value

At ICS, our values drive our business. Our team is comprised of loyal individuals, focused on offering proactive solutions to meet the needs of the businesses we service. We are committed to integrity and honesty, providing only the most professional, interactive customer service. Most of all, though, ICS values family. We believe, not only in a work-life balance, but also in the importance of family in and away from the office.


Endicott NY

Project Manager

The Project Manager oversees the communication, planning, implementation, tracking and deliverables of projects that are performed with IT, Telephony, and Printer division resources at our Endicott, Syracuse and Ithaca regions.

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Position Overview and Responsibilities

Plan & Staff the Project

  • Review the scope of the project in collaboration with sales engineer
  • Create a detailed work plan which identifies critical milestone & activities needed to successfully complete the project
  • Work close with finance department and to verify accuracy of all products on the project
  • Determine the resources (time, money, equipment, etc) required to complete the project
  • Meet with customer to review/set expectations of the project
  • Assign appropriate resources to project
  • Directly support and manage your project engineers
  • Consistently conduct Pre-Project review meetings for new projects
  • Align and coordinate subcontractors if required by project

Implement & Control the Project

  • Execute the project according to the project plan
  • Use Connectwise to document project tickets as they are completed
  • Manage all project related documents in Connectwise
  • Responsible for maintaining effective communications including communications with Admin staff, Project Engineers, Contractors, and Primary points of contact in the project.
  • Weekly WIP meetings, Reviewing the progress of active projects specifically covering changes, additions beyond scope of work, and identify potential change orders.
  • Must work with necessary members of the team to build and process change orders
  • Maintain routine site visits (as needed) to ensure that the quality of work performed by the team meets the project standards.
  • Ensure that all progress billing follows project plan in compliance & collaboration with finance department
  • Ensure that the project deliverables are on time and within budget

Complete the Project

  • Evaluate the outcomes of the project as established during the planning phase
  • Review project with internal staff, document any issues that were found and communicate it to the appropriate staff
  • Project completion meeting with customer to ensure that all expectations were met, discuss any changes that were made to the project during implementation

Requirements

  • Detail Oriented: You must demonstrate the ability to follow process and identify where it can be improved.
  • Communication Skills: You will need to demonstrate strong communication skills with customers, contractors, primary points of contact and personnel.
  • Organizational Skills: You will need to keep all projects organized and have a solid pulse of every active project to ensure timely and planned completion.
  • Leadership Skills: You will have to keep your employees motivated, resolve conflicts and make hard decisions for your employees with our core values & company vision in mind.
  • Time Management: You will be working with employees, customers and management, often coordinating multiple tasks.
  • Math and Budgeting: You will be expected to keep and maintain a budget in almost every field of a project. You will need to be confident in using math skills to make sure you know where money and resources are spent.
  • Analytical Skills: You will also need analytical skills to be able to solve problems that may come up during a typical work day.

Additional Requirements

  • The ability to work after hours and weekends
  • Be able to pass a drug test and background check
  • Be able to pass a driver’s license background screening

Certifications

  • A Project Management Professional (PMP) certificate is preferred.
  • If you do not have or are not in the process of acquiring your PMP, you must have at least 7 years’ experience as a project manager in a technical vertical. Must have proven past work experience in planning jobs, budgeting time and resources, scope of work creation, coordination of technical resources and sub-contractors, financial acumen and client/contractor planning meetings.

Endicott and Syracuse, NY

IT Systems Engineer (Level 2)

We are seeking an experienced and motivated Systems Engineer with a focus on core Microsoft products and platforms. Candidates must have in-depth experience implementing, administering, and supporting IT infrastructures for our growing company.

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Position Overview and Responsibilities

This position is responsible for the engineering and implementation of various Microsoft technologies:

  • Expected to assist with IT support at other locations. Some travel may be required. (Less than 20%)
  • Excellent organizational and communication skills with attention to detail is essential
  • Hands-on troubleshooting of server and networking hardware in accordance with industry best practices
  • Install, upgrade, and remove server and/or desktop applications
  • Interface with other elements of our support structure including tracking end-user issues, updating client tickets, and ensuring closure
  • On call for IT Support

Requirements

  • 5–7+ years of relevant, hands-on experience troubleshooting and supporting Windows-based servers and workstation systems
  • MS Windows Server related design and support experience is desired
  • 5–7+ hands-on experience working with Microsoft Windows Architecture – MS Windows Server 2008/2012 Server, Exchange 2007/2010/2013, Active Directory (AD), Group Policy, Remote Desktop Services
  • Experience with documentation for system builds, configurations, support procedures
  • Moderate hands-on experience with VMware ESX, VDI, Hyper-v, or Citrix is a plus
  • Experience with diverse hardware platforms (Dell, IBM, HP)
  • Troubleshooting enterprise server and networking hardware/software
  • Strong understanding of LAN/WAN architecture and of TCP/IP
  • Firewall/VPN/Internet Appliances
  • Strong understanding of Backup and Disaster Recovery
  • Strong understanding of Internet and network security

Additional Requirements

  • The ability to work after hours and weekends
  • Be able to pass a drug test and background check
  • Be able to pass a driver’s license background screening
  • Be able to lift up to 60 pounds

Certifications

We require a Level II Engineer to have at least one major certification (MCSA, MCSE, CCNA, CCNP, VCP, etc.) and be working towards another applicable certification. ICS will provide all materials and funding to help you attain your certifications. You will be expected to study on your own time.

Endicott, NY

Marketing Manager

We are seeking an enthusiastic Marketing Specialist to help us in our overall marketing efforts. This specialist must have the able to grasp consumer behavior trends and generate creative ideas. The goal is to deliver effective marketing programs that will help our reputation and growth.

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Key Duties and Responsibilities

This position is responsible for the following:

  • Designing, creating, and delivering marketing program to support the growth and expansion of company services and product offerings.
  • Assist in marketing activities by demonstrating expertise in various areas that include content development and optimization, advertising
  • Develop, plan, and/or coordinate various company-wide activities (e.g. community outreach, media/public relations functions, etc.) for the purpose of enhancing community relationships and promoting a positive public image.
  • Work in collaboration with all teams to creatively articulate ICS’s vision, mission and purpose.
  • Build relationships with key vendors to leverage MDF/growth opportunities
  • Conduct market research to find answer about consumer habits, trends, and requirements.
  • Improves brand awareness by coordinating involvement in conferences, exhibitions, and marketing seminars.
  • Manage print and digital asset inventory to ensure creative alignment across all marketing channels.
  • Plan and execute initiatives to reach the target audience through different channels such as social media, email, newsletter, etc.

Knowledge, Skills, and Qualifications

  • Proven experience as a marketing specialist or similar role.
  • Basic photography skills preferred.
  • Thorough understanding of market elements and market research methods.
  • Solid computer skills including MS Office and marketing software and applications.
  • Excellent oral and written communication skills, along with public speaking skills.

Certifications

Not Applicable

Endicott and Syracuse NY

IT Systems Engineer (Level 3)

We are seeking an experienced and motivated Systems Engineer with a focus on core Microsoft products and platforms. Candidates must have in-depth experience in implementing, administering, and supporting distributed systems.

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Position Overview and Responsibilities

  • Responsible for the engineering and implementation of various Microsoft and some Linux technologies
  • Expected to assist with IT support at other locations. Some travel may be required. (Less than 20%)
  • Excellent organizational and communication skills with attention to detail is essential
  • Provide support as an escalation point for your teammates
  • Management and implementation of projects in all phases and aspects including communication with team and customers and according to industry best practices
  • Hands-on engineering and deployment of server and networking hardware
  • Install, upgrade, remove server and/or desktop applications on all levels of complexity
  • Interface with other elements of our support structure including tracking end-user issues, updating client tickets, and ensuring closure
  • On call for IT Support
  • Candidates must be a self-motivated and well-focused individual with a user-friendly personality

Requirements

  • 7+ years of relevant, hands-on experience implementing and supporting Windows and Linux based servers and workstation systems
  • MS Windows Server related design and support experience is desired
  • Extensive knowledge of Microsoft Windows Architecture – MS Windows Server 2008/2012 Server, Exchange 2007/2010/2013, SQL Server, Active Directory (AD), Group Policy, Remote Desktop Services
  • 3–5 years of systems deployment, server migration, Microsoft server upgrades, and systems integration project experience is desired
  • Experience with documentation for system builds, configurations, support procedures
  • Moderate to extensive experience with Hyper-V/vSphere and vCenter/System Center environments, including setup, implementation, and support
  • Experience with diverse hardware platforms (Dell, IBM, HP)
  • Must have solid troubleshooting skills with hardware/networking and software
  • Strong understanding of LAN/WAN architecture and of TCP/IP
  • Strong understanding of Firewall/VPN/Internet Appliances
  • Strong understanding of Backup and Disaster Recovery
  • Internet and network security
  • Moderate to extensive storage/SAN design and implementation of solutions

Additional Requirements

  • The ability to work after hours and weekends
  • Be able to pass a drug test and background check
  • Be able to pass a driver’s license background screening
  • Be able to lift up to 60 pounds

Certifications

We require a Level III Engineer to have at least two major certifications (MCSA, MCSE, CCNA, CCNP, VCP, etc.) and be working towards another applicable certification. ICS will provide all materials and funding to help you attain your certifications. You will be expected to study on your own time.

APPLY NOW

We are always looking for driven, talented individuals to join our team. If you think you have what IT takes, send us your information now!

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