Can you put a price on peace of mind? Our Platinum Support Plan comes pretty close. For a set monthly fee,
we manage all of your technology-related services. This way, you’ll know we’ll be there whenever you need
us—and you’ll be able to better plan for your IT costs.

Here are some key features of our Platinum Server Monthly Support Plan:

• An ICS systems and/or network engineer is assigned to your site(s)
• All on-site support labor costs per device are included seven days a week between 8 a.m. and 6 p.m.
• All labor costs are included for recovery of server(s) in the event of a complete disaster
• Unlimited help desk support is included
• Virus removal and cleaning are included
• Real-time, 24/7 monitoring of server log and review of server error log

The following are handled by automated software as part of our Platinum Server Monthly

Support Plan:

• Remote patch testing and management
• Antivirus updates and monitoring
• Server resource monitoring and remote preventive maintenance
• Disk utilization monitoring
• Tape backup monitoring
• Operating system configuration performance monitoring
• Network and remote access monitoring